Privacy Policy oasis88 —
Personal Data Protection Malaysia Members

Oasis88 is an online entertainment platform offering a wide range of casino games, sports betting, slots, and bingo exclusively for Malaysian members. As a responsible platform, we take the protection of every member's personal data seriously.

This Privacy Policy applies to all users who access the oasis88 website, register an account, make any financial transactions, or simply browse our platform's content. It covers all information you provide directly as well as information collected automatically when you use our services.

We uphold the principle that your personal data belongs entirely to you. oasis88 acts only as a trusted processor and custodian — we will never sell, rent, or disclose your information to any third party without your consent, except in situations clearly stated in this policy.

Oasis88 collects several categories of personal information for different purposes. Below is a full breakdown of the data types we collect and their sources:

We only collect information that is genuinely necessary for legitimate purposes. You are not obligated to provide all information, but failure to do so may limit your access to certain features on the oasis88 platform.

Every piece of information we collect is used for transparent and legitimate purposes. We will not use your data for any other purpose without proper notice and consent.

• Account Management: To create, verify, and manage your member account, including the mandatory KYC (Know Your Customer) process.
• Transaction Processing: To process deposits, withdrawals, and all other financial transactions accurately and securely.
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access, and other suspicious activities.
• Customer Support: To provide effective assistance when you contact our support team via live chat or email.
• Personalise Your Experience: To personalise game recommendations, promotional offers, and platform content according to your preferences.
• Service Communication: To send important notifications related to your account, transactions, policy updates, and promotional information (with your consent).
• Legal Compliance: To fulfil legal obligations, anti-money laundering (AML) regulations, and reporting requirements to relevant authorities.
• Responsible Gaming: To monitor gaming patterns and identify signs of addiction for the purposes of our member protection programme.

Oasis88 does not sell or trade your personal information. However, in the following limited situations, we may need to share your information with trusted third parties:

• Payment Service Providers: Transaction information is shared with banks, FPX, DuitNow, Touch 'n Go, GrabPay, and crypto providers to securely process your deposits and withdrawals.
• Game Providers: Game session data is shared on a limited basis with third-party game software providers to ensure a seamless gaming experience.
• KYC Verification Services: Identity information is shared with licensed identity verification platforms to meet compliance requirements.
• Statutory Authorities: Information may be disclosed to Malaysian authorities, law enforcement bodies, or regulatory agencies when required by law.
• Cloud & Infrastructure Services: Data is stored on servers managed by licensed cloud infrastructure providers bound by strict confidentiality agreements.

All third parties we partner with are required to meet data security standards equal to or higher than those we practise at oasis88. They are not permitted to use your data for any purpose other than the services they provide on our behalf.

Oasis88 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform for continuous improvement. Data collected is anonymised.
• Functional Cookies: Saves your preferences such as language, time zone, and display settings for a more personalised experience.
• Analytics Cookies: Used to analyse usage patterns and website performance for technical improvement purposes.

Oasis88 invests heavily in cybersecurity infrastructure to ensure your personal data is always protected. We employ multiple layers of technical and procedural safeguards:

• 256-bit SSL Encryption: All data transmitted between your device and oasis88 servers is encrypted using the latest TLS protocol, making it unreadable to unauthorised parties.
• Two-Factor Authentication (2FA): Members can enable 2FA for an extra layer of protection against unauthorised access to their account.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect unusual activity and security threats in real time.
• Strict Access Control: Only specifically authorised oasis88 staff may access member personal data, and every access is recorded in an audit log.
• Regular Backups: Your data is regularly backed up to secure data centres to ensure service continuity in any emergency.
• Regular Security Testing: Our platform undergoes regular security audits and penetration testing by independent cybersecurity experts.

While we take all reasonable precautions, no security system is entirely perfect. In the event of a data breach affecting your information, oasis88 will notify you within 72 hours of becoming aware of the incident.

As an oasis88 member, you have certain rights over your personal data under Malaysia's PDPA. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 30 calendar days from the date of receipt. Some requests may require identity verification beforehand.

Oasis88 retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your account remains active, plus 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's accounting and anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, or longer if required by the relevant authorities.
• Support Communication Logs: Retained for 2 years for quality control and dispute resolution purposes.
• Cookie & Session Data: Session cookies are deleted when you log out; persistent cookies are stored for no longer than 12 months.

Upon expiry of the retention period, your data will be permanently deleted or anonymised so that it can no longer be linked to your identity.

The oasis88 platform may contain references to or integrations with third-party services such as game providers, payment systems, and analytics tools. Please take note of the following:

• This Privacy Policy applies solely to the oasis88 platform and does not cover the privacy practices of any third parties.
• When you interact with third-party services integrated within our platform, your data may be subject to their separate privacy policies.
• oasis88 is not responsible for the privacy practices of third parties and recommends that you read their privacy policies before interacting with them.
• All third-party providers we work with are carefully selected and required to comply with equivalent data security standards.

Oasis88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to members through the following means:

• Email Notifications: Registered members will receive an email notification at least 14 days before any significant changes take effect.
• In-Platform Notice: A notification banner or pop-up will be displayed upon login to ensure you are aware of any policy updates.
• Last Updated: The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy.

Continued use of the oasis88 platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to close your account and discontinue use of our services.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist you.

• Privacy Email: [email protected] — We will reply within 2 business days.
• Live Chat: Available 24/7 within the oasis88 platform for immediate enquiries.
• Response Time: Personal data rights requests will be processed within 30 calendar days from the date of receipt.